Frequently Asked Questions
Caligo Furniture – Frequently Asked Questions
Shipping & Delivery
Q: How long does delivery take within the UAE?
A: Orders are processed within 1–2 business days. Standard delivery across all seven emirates takes 3–5 business days. Custom products may require 7–14 days for delivery.
A: Orders are processed within 1–2 business days. Standard delivery across all seven emirates takes 3–5 business days. Custom products may require 7–14 days for delivery.
Q: Do you offer delivery outside the UAE?
A: Yes, we deliver to select countries in the Middle East. International shipping typically takes 7–14 business days.
A: Yes, we deliver to select countries in the Middle East. International shipping typically takes 7–14 business days.
Q: What are your shipping costs?
A: Shipping costs vary by emirate and order size, ranging from AED 25 to AED 300. Enjoy free shipping on qualifying orders—details are available at checkout.
A: Shipping costs vary by emirate and order size, ranging from AED 25 to AED 300. Enjoy free shipping on qualifying orders—details are available at checkout.
Q: Is assembly included with delivery?
A: Yes, free assembly is provided with every order across the UAE.
A: Yes, free assembly is provided with every order across the UAE.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 7 days of delivery for most items, provided they are in original condition with tags attached. Custom-made products (such as beds and sofas) are not eligible for return.
A: We accept returns within 7 days of delivery for most items, provided they are in original condition with tags attached. Custom-made products (such as beds and sofas) are not eligible for return.
Q: How do I return an item?
A: Contact our customer service team to start your return. We’ll provide a return shipping label and step-by-step instructions.
A: Contact our customer service team to start your return. We’ll provide a return shipping label and step-by-step instructions.
Orders & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal, and other secure methods displayed at checkout.
A: We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal, and other secure methods displayed at checkout.
Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled within 1 hour of placement. After that, please contact customer service for assistance.
A: Orders can be modified or cancelled within 1 hour of placement. After that, please contact customer service for assistance.
Products
Q: Are your products authentic and high quality?
A: Yes, all products are 100% authentic, sourced directly from authorized suppliers or manufactured locally to meet our quality standards. We conduct in-house quality checks on every item.
A: Yes, all products are 100% authentic, sourced directly from authorized suppliers or manufactured locally to meet our quality standards. We conduct in-house quality checks on every item.
Q: Do you offer product warranties?
A: Warranty terms vary by product. Please refer to individual product pages for specific warranty information.
A: Warranty terms vary by product. Please refer to individual product pages for specific warranty information.
Customer Support
Q: How can I contact customer service?
A: Our team is available 24/7 via email, phone, or live chat. You can find all contact details on our Contact page.
A: Our team is available 24/7 via email, phone, or live chat. You can find all contact details on our Contact page.
Q: Do you offer support in multiple languages?
A: Yes, our customer service is available in Arabic, English, and Russian
A: Yes, our customer service is available in Arabic, English, and Russian